Simone Perele Shipping & Returns
We are pleased to offer Free Shipping & Free Returns to our US customers on all orders, with the exception of orders containing only Private Sale items.
All products purchased through our online store at www.SimonePerele.com are shipped to US addresses in all 50 states.
Simone Perele does not ship products purchased through our online store at www.SimonePerele.com outside the United States.
Simone Perele does not ship to U.S. Territories (Guam, Puerto Rico, U.S. Virgin Islands)
All Simone Perele orders are shipped by USPS & UPS.
USPS & UPS and Simone Perele cannot be held responsible for Acts of God (i.e.: delay due to a snow storm, hurricane, etc...)
Shipping methods and costs are featured during check out.
Shipping costs are calculated by a flat domestic rate. Simone Perele online store shipping rates include residential surcharge from shipping carriers.
Shipping Costs and Delivery Time
Simone Perele offers the following shipping methods within the US for products purchased through its online store at www.SimonePerele.com:
|SHIPPING METHOD DELIVERY TIME||PRICE||CARRIER DELIVERY TIME|
*Delivery times go into effect the business day after you place an order.USPS & UPS packages are delivered between 9:00 a.m. and 7:00 p.m., Monday through Friday. UPS Service Guarantee applies only to business days, and excludes weekends, holidays, and any delays that occur beyond the control of UPS.
Simone Perele Return Policy
To ensure the best customer experience, Simone Perele will only accept the return of product(s) purchased at www.SimonePerele.com for an exchange or a refund within 30 days. Simone Perele will not accept returns of items purchased in stores. To ensure a full and prompt refund, please make sure to carefully review our terms and conditions below.
Returning a Product You Purchased on www.SimonePerele.com
Please return your items along with the completed Return Form included in your original shipment (Click Here to print a new Return Form).
Important: Please be sure to include your five-digit order number on the top left of your packing slip to ensure that you are refunded the correct amount.
Step 1: To receive your free USPS return shipping label, please email us at WeCare@SimonePerele.com and provide your nine-digit order number along with the items you would like to return. We will email you a USPS return shipping label.
Step 2: Place any items you wish to return along with your completed return form with your package.
Step 3: Attach the prepaid return shipping label to the package.
Step 4: Drop the package off at your nearest post office.
All items must be returned to the following address. Simone Perele retail partners will not accept any returns for purchases made on our eBoutique.
Simone Perele eBoutique
25 Main Street, 3rd Floor
Tuckahoe, NY 10707
For a Refund
A refund will be issued to the purchaser's credit card within 30 days of the receipt of returned merchandise at the Simone Perele warehouse.
Return time frame includes:
- Reception of your return at Simone Perele warehouse (5 to 10 business days)
- Processing of your return (5 to 10 business days)
- Processing of your refund by your bank (5 to 10 business days). We will notify you via e-mail of your refund once we have received and processed the returned item.
For an Exchange
Exchanges are processed initially as a return and the credit card used for the original purchase will be refunded. Then we will place a new order for the exchanged items and charge the method of payment provided on your Return Form. As we do not keep your credit card number on file, please remember to provide your method of payment information on your Return Form.
To ensure a full refund, please make sure to read and respect our return terms and conditions. We reserve the right to refuse returns that do not respect our return policy. We will not accept returns of items purchased in store.
Returning a Gift You Received
Simone Perele eBoutique will gladly accept the return of a gift you received. The amount of the gift will be fully credited to the credit card used for purchase. To ensure a full refund, please make sure to respect our return terms and conditions.
Return Shipping Costs
Free pre-paid shipping labels are offered on all orders except Private Sale items which are FINAL SALE.