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Your Order
Processing Time

Your ordered items will leave our warehouse within 1-3 business days, pending payment approval and verification of the shipping address. Delivery times vary according to the shipping method you selected during check out. If there will be a further delay, or there is an issue with the order, a Simone Perele representative will contact you directly.

Order Status

Once your order has been shipped, your email confirmation will contain a tracking number. You may use this number to track your order on the UPS website. (

You may also view the status of your order in the section entitled My Account. Once you have signed in with your e-mail address and password, detailed information about your order will be available on the Order Tracking page.

Order Tracking

Simone Perele offers two methods for tracking your online purchases.

  • Via e-mail: When your order has shipped, you will receive a confirmation e-mail containing your UPS tracking number.
  • Online: You may also access order information through your Simone Perele online user account. Order status and tracking information is available in the My Account section.
  • Click here for the current status of your order. Click Here

    You may contact by phone at 1.855.Oh.So.French (1-855-647-6373) or by e-mail for any question you may have.


    You may be contacted by Simone Perele under the following circumstances:

    • Difficulty processing your payment information
    • Unavailable item(s)
    • Inability to ship to address provided

    If your order is cancelled, you will receive an e-mail notification explaining the reason for the cancellation. You will not be billed for any cancelled items.

    If an item is unavailable and you are interested in purchasing a similar product, you may contact our customer service representative for recommendations.

    Item Availability

    We strive to maintain a complete inventory. If an item is not available for immediate shipment, it will be clearly noted as "out-of-stock" in the Product Detail page.

    We receive shipments from France on a weekly basis and recommend that you add any item currently unavailable to your wish list for future purchase, or reference the "May We Suggest" page for other recommendations.

    Exceptionally, a product may be available when you place your order, and yet sold out by the time your order is processed for shipping. Should this occur, a customer service representative will contact you to review your order.

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